What Should You Do if You Get Scammed by an Amazon Seller?

Amazon is a great place to buy items and have them delivered to your home quickly and efficiently. Not everything sold on Amazon is from Amazon, though. There are many third-party sellers. Some of these sellers are capable of scamming people for money and are not selling real products.

What Should You Do if You Get Scammed by an Amazon Seller?

Amazon has a strict policy for people if they have been scammed or sold a fake product by a seller. First, try contacting the seller. If there is no response or they are not cooperating, you need to contact Amazon customer support directly.

Getting scammed can be frustrating. Luckily, Amazon is usually on the side of the buyer if they have been scammed or given a product that was falsely advertised.

How to Report a Seller to Amazon

Anytime you have been scammed by a seller on Amazon, you need to report it to Amazon right away. This will allow you to get your money back and will also ensure other people do not get scammed in the future by the same seller.

If you have been scammed and need to report a seller, follow these steps:

  • Log into your Amazon account.
  • Go to Orders.
  • Choose Report Abuse.
  • Choose the violation type.
  • Give the order ID or the ASIN/IBSIN from the seller you believe is a scam

There should be an empty field asking you to describe your issue. These are some things you should include to make sure Amazon has all the info they need:

  • Store or business name of the seller you are reporting
  • The product title
  • The ASIN or ISBN of the item
  • The marketplaces where you think the violation occurred
  • An explanation of the violation
  • Order IDs, messages, and receipts to prove the scam

Make sure to click submit when you’re done.

Does Amazon Refund if You Get Scammed by a Seller?

Amazon should give you a full refund if you get scammed by a seller. Once you report the scam, Amazon may take a few days or weeks to determine if the seller was a scam or not. If they determine it is, they will refund your money to the original payment method.

How Do You Know if a Seller Is Scamming You on Amazon?

Before buying from a seller, check the seller’s feedback. Make sure there are no reviews about being scammed or receiving false products. Make sure to also pay attention to the products and the product page.

If there are many spelling mistakes or grammatical errors, the company might be a scam. You might also want to check the product images. High-quality pictures are usually more legit and also allow you to check the quality of the products.

Make sure the reviews you are reading match the product. Find reviews about the specific product you want to buy to make sure it’s legit.

What Can I Do About a Seller on Amazon Who Never Sent My Order?

If a seller has said they sent your package, but you have not received it, you will need to report the order. You should first contact the seller. If they are claiming the package was delivered or have been saying that it’s on its way for a long time, you will need to let Amazon know.

Unlike packages shipped through Amazon, you will not be able to track the package through your account portal if you bought from a third party. Many scam sellers say they have shipped the item after charging your card.

After you have contacted the seller and they do not give you a solution to the problem within 48 hours, you can file a claim with Amazon.

You can do this by going to your accounts page and then clicking your orders. You can then choose to file and view claims.

What Should I Do if an Amazon Seller Does Not Respond to My Messages?

If a seller has not responded to your messages within 48 hours after sending them an inquiry, you need to contact Amazon. You can file a claim through your accounts page.

Make sure to describe why you are making a claim and then request a refund through the A-to-Z Guarantee.

If you need to contact the seller about something other than a refund and they are not responding, you should still contact Amazon support and ask for help. 

How Does Amazon Protect Customers From Amazon Sellers?

There are many ways that Amazon protects buyers from scam sellers. If you are scammed or do not receive the product they were described, Amazon usually takes the side of the buyer and will give you a full refund of your money.

Through Amazon’s A-to-Z claim, you are able to get full refunds. Amazon also shuts down sellers that have poor or scam reviews.

What Should You Do if Amazon Refuses to Help You?

Amazon is almost always willing to help its customers as they are very customer service oriented. If they are not willing to help you with a scam seller, though, and you need a refund, you can always talk directly to your bank.

You can void the purchase, and the bank will refund your money.

Will Amazon Seller Scammers Be Sent to Jail?

Amazon has taken legal action against scammers in the past. Most of the time though, scammers are only sent to jail or taken to court if they scammed people out of large amounts of money or have stolen money from customers.

If the seller has only taken money from a few people, there usually will not be legal action taken.


If you have been scammed by a seller, contact them directly. Some will respond and cooperate as they do not want negative reviews. If they do not respond or will not give a refund within 48 hours, you should file a claim with Amazon customer support.