Walmart Package Stolen (Here’s What You Need to Do)

Has it been days since Walmart sent you the “package has been delivered” message, and yet your package is still missing?

Maybe you are one of the unlucky people who got their Walmart package stolen.

Here’s what you need to do.

What Should You Do if Your Walmart Package Gets Stolen?

If your Walmart package is missing or was stolen, wait two days to see if the package shows up as a late delivery. If it does not, you can get in touch with Walmart’s customer service to tell them what happened — and potentially receive a full refund.


  • Wait two days and then contact Walmart if your package is missing or stolen to potentially receive a full refund.
  • Check with your neighbors and see if they received your package by mistake.
  • File a police report to speed up Walmart’s investigation process.

If your Walmart package cannot be found, there are a few things that you can do.

Below, we explain everything!

Check Your Garage, Backyard, or With Your Neighbors

You get a notification or email saying that your Walmart package has been delivered. But when you go outside, you don’t see anything. Often, people immediately jump to the conclusion that someone stole their package.

But don’t freak out yet!

First, start by checking your garage, your backyard, your patio, or any other area at the front of your house where the delivery person could have dropped your package off. Look at hidden areas where they may have left it to keep people in the street from seeing it.

If you still haven’t found your package, it doesn’t hurt to check in with your neighbors. See if the delivery driver accidentally dropped your package off at the wrong house.

If you still can’t find your package, then it might have been stolen.

Will Walmart Refund for Stolen Packages?

Walmart refunds stolen packages in a case-by-case scenario. Therefore, we cannot say that they will 100% fully refund everyone who has their package stolen.

If you believe someone stole your package, Walmart recommends waiting about two days after you receive that delivery notification. Sometimes, a glitch in the delivery driver’s system could have said that your package was delivered. However, it wasn’t.

You could still receive your package in these two days. If two days pass and you still have not got your package, then you should get in contact with Walmart’s customer service to let them know what’s going on!

The more information you give Walmart, the higher the chance they’ll give you a full refund. For example, if you file a police report about the theft, email Walmart this report so they have ample evidence of what happened.  

How to Report a Missing Package to Walmart

You can report a missing package to Walmart online or on their app by:

  1. Logging into your Walmart account
  2. Clicking “Help”
  3. Clicking “Contact Us”
  4. Choosing your specific order, if applicable

Once you get in touch with Walmart’s customer service, they’ll let you know the next steps.

As Walmart does a full investigation into this problem, it might take a few days before you receive a refund.

You can speed the process along by emailing a copy of your police report about the theft to their customer service team, with your order number and other pivotal information attached. If you do this, you could hear back within 24 hours, in regards to a refund.

Every customer has a different story. So, refunds seem to be given out on a case-by-case basis.

What Should You Do if Walmart Won’t Accept Your Missing Package Claim?

If Walmart is not accepting your missing package claim, find a way to prove that your package was actually stolen. Obviously, this can be difficult.

If you have camera footage of the actual theft, this could help. Try sending this information over to Walmart’s customer service. Sending a copy of the police report you filed about the theft can also help Walmart understand that the theft truly happened!

Get in contact with Walmart’s customer service and learn about what you need to do to receive that full refund. They’ll likely be able to tell you why they are not accepting your claim!


In conclusion, Walmart offers full refunds for stolen packages on a case-by-case basis. Therefore, it’s important to ensure you’re giving Walmart as much evidence as possible that your Walmart package was stolen. Let them know everything that is going on.

Luckily, you can easily get in contact with Walmart’s customer service online or through the app. They will clearly be able to tell you what to do next!