How to Look up a Lost Walmart Receipt [Full Guide]

Do you need to return an item to Walmart, but just figured out that you lost the receipt?

No need to worry.

In this guide, we will show you how to look up a lost Walmart receipt.

Can Walmart Look Up Receipts?

Walmart can look up receipts. You can either look up your lost Walmart receipt via Walmart’s receipt lookup page or call the Electronic Payment Hotline at 479-277-2643. Walmart is not able to look up receipts if you paid in cash.


  • You can not look up a lost Walmart receipt if you paid with cash.
  • To look up your receipt, you will need the following information: Walmart store zip code, date of purchase, card type, the card’s last four digits.
  • Look up your lost receipt on Walmart’s website here.

Keep reading to find out how to look up a lost Walmart receipt, if you can look up receipts for cash purchases, and what to do if you can’t.

How to Look up a Lost Walmart Receipt

To look up a lost Walmart receipt, you’ll need the zip code of the store where you made the purchase, the amount you paid, and the type of card you used for payment.

Here’s how to look up a lost Walmart receipt:

  1. Visit the Walmart Receipt Lookup page.
  2. Enter the Zip code of the particular Walmart store you bought the item.
  3. Select the correct store from the search result options.
  4. Enter the purchase details. This will include the date of purchase, card type, and card’s last four digits.
  5. Look out for a captcha if there is one. Don’t skip this step.
  6. Hit the Lookup receipt button.
  7. Search for the item you need the receipt for with the barcode at the bottom right of the page.
  8. Hit the download button to print your receipt.

If you are having trouble locating your receipt, it could be because of the following reasons.

  • There has been a temporary network glitch. If everything looks fine, try restarting your device just to double-check.
  • You have entered the wrong information (such as the wrong purchase date or card number). You should check to see that your info is correct.
  • You used an invalid payment form. If you used gift cards or cash, you might be unable to look up your Walmart receipt. This is because Walmart receipt lookup only works for purchases made on a debit or credit card.

Walmart also has an Electronic Payment Hotline that you can call for a copy of your receipt.

So, if you purchased the item with a debit or credit card, you can call 479-277-2643 (Electronic Payment Hotline at Walmart).

You’ll need to provide the location of the Walmart store where you bought the item, your credit or debit card number, and the date of purchase.

Can I Get a Copy of a Lost Walmart Receipt Paid in Cash?

Walmart’s online receipt lookup only works for transactions made on a debit or credit card.

If you made an in-store purchase at Walmart in cash, the best way to get a copy of your lost Walmart receipt is to contact Walmart’s customer service.

Go to Walmart’s help center and go on live chat with a Walmart representative. Walmart Live chats are usually automated with fit-in responses to initial questions. However, you can contact a Walmart representative by selecting “something else.”

Alternatively, you can request help at the customer service desk if you are in the store. Your local store will be able to help you because they keep a log of all in-person store purchases made with cash.

Can Walmart Look up a Receipt in Store?

If you’re already in your local Walmart store to make a return or claim a warranty but can’t find your receipt, Walmart’s customer service desk can help you look up your receipt in-store.

However, you must have specific information about the purchase, such as the date you bought it, the total amount you paid, and the items you bought.

If you made a payment with your card, you would need to provide the last digit of your payment card. The service desk at your local Walmart store will be glad to help and can get your lost receipts more often than not.

However, this does not rule out the online option, especially if you used your card to make a payment and cannot provide some of the requested details.

Can You Still Use Your Walmart Warranty if You Lost the Receipt?

For all return and warranty claims with Walmart, Walmart insists that you provide your receipt.

This means you need your purchase receipts before using your Walmart warranty. So, if your receipt is lost and you want to use that warranty, you must generate a new receipt or contact Walmart for help.

In addition, you may need to provide other documentation when requesting a return or warranty claim on Walmart, such as any government-issued ID that matches your entry on their system.

How to View All Receipts With a Account

While Walmart’s online receipt lookup feature is a great way to find missing receipts, it is not the only way.

If you made a recent online purchase directly on Walmart’s website, here’s another way to locate all your receipts on Walmart, especially if one is missing.

  1. Log in to your Walmart account.
  2. Select “Account.”
  3. Select “Recent Orders” to see a list of your recent purchases.
  4. Find the order whose receipt you need
  5. Select the order and click details to see the receipt.

You can print out your Walmart receipt if you need a physical copy of the receipt.

You can make sure Walmart registers your purchase in the store using your account by following these steps:

  1. Sign in to your account or go to your Walmart app
  2. Scan your receipt’s QR QR code
  3. It will automatically save your receipt for you under Purchase History.

Alternatively, you can:

  1. Sign in to your account or go to your Walmart app
  2. Locate the Walmart Pay option and select the ‘Receipts’ tab
  3. Take a picture of the receipt you have and wait for it to upload
  4. Once it uploads, your receipt will be on your Walmart account.


If you lost your Walmart receipt, you can easily look up your receipt on Walmart’s website or call the hotline for Walmart’s electronic payment.

Did you buy an item in-store with cash or gift cards? Then you must contact Walmart’s customer care or meet them at the customer service desk for help.