Amazon Your Package May Be Lost [year] [Here’s What to Do]

Amazon is known as an extremely reliable online marketplace. Most Amazon customers receive their ordered package within 48 hours if they have a Prime membership or 3-5 business days if they don’t; however, every once in a while, an Amazon package can be lost.

So let’s find out what it means and what to do if your Amazon package is reported as lost.

What Does It Mean When Amazon Says Your Package Might Be Lost?

If Amazon says your package might be lost, it is either because there was a problem in the shipping process, the item was not reported delivered (even if it was), or the tracking number was not added properly, so Amazon does not know where the package is.

If Amazon has sent you a notification that your package is lost, you probably want to know what to do, as well as whether or not the package can still be delivered, whether you will get a refund, and who is responsible for finding the package. In this article, we will answer all these questions and more!

What to Do When Amazon Says Your Package May Be Lost?

When you place an order with Amazon in the United States, you can feel quite confident that it will arrive before or on the delivery date Amazon gave at checkout.

Sometimes, the date changes due to unforeseen complications, but Amazon will usually send a notification stating the new delivery date. The other alert you may receive is that your package is lost.

As you now know, if Amazon says that a package is lost, it is usually for one of three reasons:

  • There was a problem with the shipment. This usually occurs when you make a purchase from a third-party seller.
  • The package was actually delivered, but the delivery person did not scan the item and report it delivered, so Amazon does not know it arrived.
  • The tracking number was not added or logged properly, so Amazon does not know where the package is.

No matter why Amazon thinks your package is lost, you will certainly want to know what you’re supposed to do if you get this notification.

The first thing you need to do is contact Amazon customer support on their site or through the 24-hour phone line at 1-888-280-4331.

The representative will let you know whether or not your item should still be on the way or not. But either way, you can request a refund if the item took longer than the specified delivery time or if it’s simply not going to be delivered.

Here is how to initiate a refund for a lost Amazon package:

  1. Log in to your Amazon account.
  2. Click the Accounts & Lists menu at the top right corner.
  3. Go to Your Orders.
  4. Locate the order.
  5. Select Problem with the order.
  6. Select your problem from the list (the package was lost or never delivered.)
  7. Select Request refund.
  8. Enter your comments in the text box.
  9. Select Submit.

It’s important to note that if Amazon does not know where the package is, although it may still arrive, you can cancel your order for a refund if the package is taking far longer than it was supposed to.

Can a Lost Amazon Package Still Be Delivered?

Now that you know that you can request a refund for a lost package, even if Amazon doesn’t know exactly where it is, you might be wondering: Do lost Amazon packages ever arrive after a refund?

Realistically, lost Amazon packages can be delivered at any time. There is a chance that the tracking number was off or mislabeled, and therefore it seemed lost when it really wasn’t, or there was a problem with the shipping from the third-party seller, and it simply took longer than expected to arrive.

Either way, if you have already requested and received a refund for the lost package when it arrives, you should contact Amazon customer support again to find out what to do. They will usually either offer to pay the return shipping or, if you’d prefer to keep the item, they can recharge you the original amount.

Will Amazon Refund Me if My Package Is Lost?

Amazon is known for its customer-driver outlook and services, and one of the ways that it keeps its consumers happy is through its amazing refund policy. So let’s find out: Does Amazon compensate for lost packages?

If there is any problem with your Amazon order, including if the package has been lost, Amazon will immediately refund you the full price of the item onto your preferred payment method with almost no questions asked.

Are Amazon Sellers Responsible for Lost Packages?

Technically, according to Amazon’s rules, third-party sellers are responsible for lost packages.

But the good news is that Amazon does not make the customer wait for the third-party seller to initiate the refund; instead, they immediately fix the problem with the customer and then deal with the third-party seller separately.

This is just another way in which Amazon ensures its A to Z Guarantee with its consumers to ensure customer satisfaction and retention.

How Often Do Amazon Packages Get Lost?

According to the statistics, 1 in 3 Americans has reported a lost item from Amazon.

Although it can be difficult to find out exactly how often that means a package gets lost because over 98 million people in America use Amazon every month, and most consumers purchase an average of 50 items per year.

If you break it down, this is still quite a few packages, so it’s safe to say that if you order from Amazon consistently, there is a 1 in 3 chance that one of your packages will be lost at some point.

How Do Amazon Packages Get Lost?

Amazon packages usually get lost because the tracking number was not added correctly to the package. However, there are also a few other reasons:

  • Your address was not written correctly, and it could not successfully be delivered.
  • The package was stolen in transit.
  • The third-party seller did not ship the package correctly.
  • The item was delivered but not scanned as delivered, so Amazon believes it is lost.

The good news is that you don’t have to worry about the “why” when it comes to a lost Amazon package. Simply follow the directions above to initiate a refund if your package is lost, and Amazon will return the full amount to your card.


Your Amazon package is most likely lost because there was a problem during shipment, i.e., the third-party seller did not send it correctly, the address or tracking number we entered incorrectly, or it was simply lost or stolen in transit.