Amazon Employee Assistance Program (EAP Guide)

Like most other businesses, Amazon knows that a competent, vibrant staff adds to the overall productivity of the business. As an employee, it is reassuring to know that your company can help you when you need help.

Does Amazon offer any assistance program for its staff? Here’s a guide to Amazon’s employee assistance program.

What Is Amazon EAP?

Amazon EAP, like other employee-assisted programs, is a company-sponsored benefit that allows employees and their families to access health care up to five times in a calendar year. It also helps in resolving other personal issues like financial, legal, mental, and emotional. Feel free to call 1-800-511-3920 for assistance.

If you’re considering signing up to work with Amazon, then Amazon EAP is something you should be aware of. To find out what it is, how you can access it, its benefits, and if mental health leaves are included in EAPs, then keep reading.

Does Amazon Offer an Employee Assistance Program?

Amazon offers an employee assistance program to all full-time and part-time employees.

Amazon’s EAP represents one of the many work incentives Amazon provides for its staff. The EAP aims to improve the working conditions of Amazon employees and offers confidential services 24 hours a day, seven days a week.

While all employees can get EAP, the benefits vary depending on the employee’s status, location, and part-time or full-time status. Some of these benefits include online resources for parents whose children have developmental problems, assistance locating referrals, and assistance with child and elderly care.

In the event of a life-threatening sickness or death, employees also have access to financial counseling, estate preparation, and other services.

How Do I Access Amazon Employee Assistance Program?

Amazon’s Employee Assistance Program is accessible every week, 24 hours a day. To access it, you must call the toll-free Amazon Employee Assistance Program number for assistance.

When employees call the number, they can directly engage with the Amazon Employee Assistance Program and fix periods to arrange what kind of assistance service they need and when they want it done.

Often, this begins with a scheduled free consultation where the details will be discussed. You should do all you can to make yourself available for the free consultation at the time agreed.

Because Amazon understands that sometimes emergencies can cause you to miss your schedule, they can give you a pass and allow you to fix a new one without any penalties.

Amazon EAP Number

Amazon EAP Number

If you’re wondering how to contact Amazon regarding their Employee Assistance Program, simply dial the Amazon Employee Assistance Program toll-free number at 1-800-511-3920. This line is open throughout the day and will be more than ready to provide you with all the help you need.

Employees who dial that number will be able to discuss various options available under the Assistance Program. They can also know if the services they need are excluded from the program and if any other additional benefits are available.

Amazon EAP Benefits

The Amazon Employee Assistance Program provides various free services to employees. Sometimes these services also include clinical support, allowing you to see a practicing doctor up to five times a year. Depending on your location, this could even cover family members as well.

Below is a list of a few benefits that the Amazon Employee Assistance Program gives:

  • Identity theft covers issues with ID fraud and other related problems.
  • Health and wellness issues
  • Alcohol and drug dependency
  • Stress and anxiety
  • Legal issues
  • Financial issues
  • Changes in mood
  • Problems at work
  • Relationship, marriage, and family problems like child care and family care for older family members.
  • Legal Consultations
  • Daily life support like transportation issues, pet services, and much more.
  • Clinical consultation. Typically, these consultation sessions are held to explore the specifics of the employee’s needs.

One of the benefits of Amazon’s Employee Assistance Program is the ability to choose how your consultation sessions are handled. For example, you can have a phone consultation or a web-video consultation.

Amazon provides these two options to keep employees safe and healthy while offering the most convenient service possible.

How Long Do You Have to Work at Amazon to Get Benefits?

The Amazon Employee Assistance Program is open to everyone working with Amazon. You don’t have to work for a specific period at Amazon before you can enjoy their EAP.

However, other Amazon work bonuses may require that workers stay with Amazon for a period to qualify. For instance, employees receive Amazon’s holiday bonuses in December. If you leave before, you may enjoy the quitting bonus, but not this one.

Also, you cannot get raises at Amazon until you have worked for at least 6 months.

Does Amazon Help Employees With Bills?

While Amazon may not cover all the workers’ expenses, its assistance program allows for little cuts on employee expenses that could mean a lot.

Amazon’s daily life support means some basic expenses will be taken care of. These include transportation and pet services. The clinical services also mean that employees won’t pay consultation fees.

However, with the consultation, you can exceed your limits under the program’s coverage after five visits. After that, you will have to cover the expenses. This also includes any medications and inpatient and outpatient treatment you get.

Can I Take a Mental Health Leave From Amazon?

Amazon will allow you to take a mental health leave if you need one on the job. Amazon will also provide you with resources to help with whatever mental health issues you may be dealing with.

Amazon does this because it remains committed to its workers’ welfare. While Amazon realizes that no one-size-fits-all approach to mental health exists, their latest program provides various mental health services and support, including one-on-one counseling and crisis help, at any time.

Do Amazon EAP Jobs Exist?

While the EAP program is provided for employees, Amazon itself does not recruit employees for the Employee Assistance Program. Instead, Amazon uses a third-party company.

These jobs, therefore, are not available directly on Amazon, but their benefits are open to all Amazon employees.


Amazon EAP, like other employee-assisted programs, is a company-sponsored benefit that provides employees and their families health care access up to five times during the work year. It also aids in the resolution of other personal challenges, such as financial, legal, mental, and emotional issues.