Did you just receive a message saying, “Walmart order delayed — check back later for status update?” Then you’re not alone.
In this article, we will cover the most common reasons why your Walmart pickup order is delayed.
Why is My Walmart Pickup Order Delayed?
If your Walmart pickup order is delayed, it’s because the staff packing your order is running behind, or the items arriving from another location are delayed. Wait for a confirmation email that your order is ready before going to pick it up.
KEY TAKEAWAYS
- There are two reasons why your Walmart pickup order is delayed: the staff is running behind, or items arriving from another location are late.
- If your Walmart pickup order is delayed, you should wait for the Ready for Pickup email before going to get it.
- Contact customer support if you experience an extended delay for more than a few hours.
If you want to understand the reasons why your Walmart pickup order is delayed and what you should do if this happens to you, keep reading!
We have everything you need to know if your Walmart grocery pickup is delayed right here.
1. The Staff is Running Behind
The first thing to understand about the Walmart pickup service is that you cannot pick up your groceries or purchases more than 4 hours before you place the order.
The reason for this timeline is to ensure that the Walmart staff has ample time to find, organize, and pack your products so that they are ready to go on time.
However, sometimes things don’t go exactly as planned, and 4 hours may not be enough time for the staff to prepare your order.
Whether Walmart is short-staffed one day, there are too many pickup orders to handle, or the store is crazy and requires all employees to engage in customer service, you might receive a “Walmart order delayed” notification.
There is really nothing to be done when this happens but wait for the Ready for Pickup email from Walmart.
2. Items Arriving from Another Location Are Late
Another factor about Walmart pickups that can cause delays is that many items are actually shipped to the store when ordered from a nearby store or warehouse.
When it comes to shipping times, there can certainly be a few surprises, so it could simply be that the truck delivering your items is delayed, and therefore, your pickup time needs to be pushed back.
Sometimes, Walmart pickups are declared delayed even though the tracking says the items are already at the store. This is actually quite common as the products need to be unloaded from the truck and reorganized into pick-up bags.
Depending on how many items were in the truck and how staffed the inbound dock is, the truck’s arrival can occur hours before your order is ready for pickup.
What Happens if My Walmart Grocery Pickup Is Not Ready on Time?
If your Walmart grocery pickup is not ready on time, you will always be notified of a delay; however, you may wonder if you will be compensated for Walmart’s mistake.
Unfortunately, Walmart does not offer any discounts or compensation if a pickup order is delayed.
The only thing that will happen is that you have to wait to receive the Ready for Pickup email, then head over to your local Walmart to grab your order.
If the new time does not work with your schedule, you have 7 days from the original order time to pick it up before Walmart restocks the items and refund your payment.
What Should You Do if Your Walmart Pickup Order Continues to Be Delayed?
If your Walmart pickup order continues to be delayed, you may want to know how long you should wait before contacting customer support.
Walmart has a clear guideline that states that you should wait until you receive a notification that your order is ready before heading to the store; however, if the delay has been more than a few additional hours, Walmart recommends calling the store where your pickup is set.
You can find the number for your local Walmart on the app or Walmart.com, and when you call, you should have your order number ready so that the employee who is helping can quickly find out what the delay is and, hopefully, when it will be ready.
Keep reading to learn why non-pickup Walmart orders are delayed.
Conclusion
If you place a pickup order with Walmart and receive a notification that the pickup time is delayed, it is most likely because the staff is running late or that the delivery truck with your products is delayed.
You need to wait until you receive the Ready to Pickup message from Walmart before heading over to grab your order; however, if the delay is longer than a few hours, you should call your local Walmart to find out when it will be ready.
