Has your Amazon package been delivered to the wrong address? What can you do if you find yourself in this situation? Keep reading to find out!
What to Do if Amazon Delivers to Wrong Address
If your Amazon package has been delivered to the wrong address, you can get in contact with Amazon Support to let them know what has happened. If the fault is of the delivery driver, then you will receive a full refund. However, all situations do vary.
Below, we explain all you need to know about Amazon packages being delivered to the wrong addresses!
Why Do Amazon Packages Get Delivered to the Wrong Address?
Mistakes happen. Sometimes, a delivery driver thinks they’re delivering to the wrong address… but they’re not. Instead of delivering to you, they’re delivering your package to your neighbor.
These situations are understandable, especially as many people have experienced something like this. If you live in any type of neighborhood where it might be hard to see house numbers, then this may be more common than not.
However, this isn’t the only reason why Amazon packages can be delivered to the wrong address. Sometimes, this can happen because you have accidentally put in the wrong address when you are checking out.
When this happens, this could mean that you accidentally sent your package to a completely different address in a completely different area. This is why it’s essential to ensure you’re putting in the right address when checking out!
What Happens When Amazon Delivers to the Wrong Address?
If your Amazon package has been delivered to the wrong address, you should get in contact with Amazon Support. Let them know your situation.
Inform them that your package says it was delivered, but you don’t have the package and you believe it was delivered to the wrong address.
Amazon Support will then work with you to know what your options are. If possible, they will be able to grant you a full refund on your package — if it is the delivery driver’s fault.
If you accidentally put in the wrong address when you were checking out, you may not get any type of refund. It really just depends on your own specific situation.
How to Contact Amazon if Your Order Was Delivered to the Wrong Address
To contact Amazon about your order, you should first start by logging into your Amazon account. Then:
- Click the “Customer Service” button on the main page
- Click the “Delivery, order, or return” button when asked what you need help with
- Click the item or order that you would like to discuss
You will soon have the option to talk with Amazon Support about your order. During this process, clearly state that it says that your order has been delivered, but it has not. Explain that you believe it might have been delivered to the wrong address.
Will I Get a Refund if My Amazon Package Was Delivered to the Wrong House?
You may get a refund if your Amazon package was delivered to the wrong house — but not in all situations.
If the fault is on the delivery driver, then you will likely receive a full refund. For example, let’s say you filled out your order correctly and you accurately put in your address. However, when out for delivery, the delivery driver accidentally dropped it off a street over.
Obviously, you have no idea where they dropped it off — but it’s not with you. Amazon can quickly realize that this was the delivery driver’s fault. In these cases, they will almost always offer you a full refund.
They could also ask if you’d like the order to be resent to you again. You can choose whether you’d like this order refunded or replaced.
Now, if you accidentally put in the wrong address when checking out, you might not get a full refund from Amazon, as you are the one liable for the mistake. Amazon is a customer-oriented business, though.
So, depending on what you ordered, they could offer a replacement. Every outcome varies in this type of situation. But you likely won’t receive a full refund.
Can I Keep Amazon Packages Delivered to My House by Mistake?
If a delivery driver delivered an Amazon package to your house by mistake, then you could keep it. There is technically nothing stopping you from just keeping the package, even though you didn’t order it.
However, Amazon does recommend that you get in contact with them if this situation has occurred. Let them know that you have a package that isn’t yours, as the delivery driver dropped it off at the wrong house.
If the package is your next-door neighbor’s, or if you know who the package belongs to, then there’s nothing stopping you from just going over and delivering that package to them yourself!
How to Return Amazon Packages Sent to the Wrong Address
If you received an Amazon package that was delivered to your house, which is the wrong address, you could begin the process of returning the package by getting in touch with Amazon. Amazon recommends that you get in contact with customer service to proceed with fixing this.
Of course, if the delivery just belongs to your next-door neighbor, you can always just go deliver it to them with no problem!
Keep reading to learn what to do if you received someone else’s Amazon package.
Conclusion
If a delivery driver has delivered your Amazon package to the wrong address, you should get in contact with Amazon Support to inform them of the situation. If the fault is on the delivery driver, you will receive a full refund or replacement for this mistake.
