If, for some reason, you have ordered something from Amazon that you simply don’t want anymore, you may be wondering if you can refuse the delivery and get your money back, so you don’t have to go through the returns process.
Don’t worry; in this article, we are going to find out how to refuse delivery from Amazon!
You can refuse an Amazon delivery! If the order hasn’t arrived at your home yet, you can cancel it on Amazon, and if it does arrive, you can refuse it by letting the delivery driver know you don’t want it, and they will send it back to Amazon!
If you want to learn a little more about how refusing an Amazon delivery works, whether or not you’ll get a refund, and if you’ll have to pay a restocking fee, keep reading!
There are essentially two ways to refuse an Amazon delivery if it’s already in transit to your home: you can catch the delivery person and tell them to take it back, or you can leave a note on your door saying you are refusing the package.
When you refuse an Amazon delivery, the package will be sent back to the Amazon warehouse, you may receive an automatic refund, or you might need to reach out to Amazon customer service in order to initiate the refund.
If, for any reason, the delivery is made, all you need to do is send the package “back to sender” without opening it to get a full refund.
While you can technically refuse any delivery from Amazon, you are only assured a refund if the purchase was made from Amazon itself, not a third-party seller.
When it comes to refusing a package that was sent from a third-party seller, whether or not you will have to pay a shipping and restocking fee depends on why you refused it.
If the product was faulty, damaged, or arrived late, you may get a full refund. However, if you simply didn’t like the color or changed your mind, you could be responsible for paying up to 20% of the original cost.
Either way, if you have purchased an item from a third-party seller and refused the delivery, you will most likely need to get in contact with Amazon’s customer support team in order to find out what kind of refund you will be receiving.
Amazon Refuse Delivery Restocking Fee
Amazon is quite famous for its refund policy as they almost always give customers 100% of their money back for a refusal or a refund if it is within 30 days of the original order.
If you purchased the item you want to refuse directly from Amazon, you would not have to pay a restocking fee; you will get a full refund.
However, if your item was sold and sent by a third party, you might have to pay a restocking fee. It depends on why you refused it, including if anything was wrong with the product or even if it didn’t arrive on time.
The good news is, more often than not, you will never have to pay a restocking fee when you refuse a package; only in extenuating circumstances is it required.
As you now know, you can technically refuse a package from Amazon for no other reason than you simply don’t want it anymore. But that means you might have to pay a restocking fee to a third-party seller.
There are a few legitimate reasons to refuse delivery from Amazon that will ensure you get a full refund, even if it is from an external retailer:
- The package appeared opened, broken, or damaged.
- The item itself is damaged, broken, or a different size, color, or model than what was ordered.
- The item arrived after the expected delivery date.
If you do not want an item that you have ordered from Amazon, the surest way to avoid a restocking fee is to cancel the order before it ships.
Although most Amazon items ship almost immediately, if you can catch your item before it’s left the warehouse and cancel the order, you can save yourself from paying any additional restocking or shipping fees.
Here are the step-by-step instructions from Amazon on how to cancel your order:
- Go to Your Orders and select the order you want to cancel.
- Select Cancel Items.
- Note: For seller orders, you may see Request Cancellation. If you no longer see Request Cancellation, contact the seller for instructions. (Go to Contact Third-Party Sellers.)
- Select the checkbox of the item you want to remove from the order. (To cancel the entire order, select all of the items.)
- Select Cancel Selected Items In This Order.
In this case, the item will never even be shipped and you won’t have to worry about refusing it at the door or paying a restocking fee!
Refusing a specific item in your Amazon order is possible, however, it is dependent on a few variables.
As per the instructions listed above, if your order has not yet shipped, you can access your orders on Amazon and select the items specifically that you wish to cancel. The other items will arrive as scheduled.
If you are refusing a package at the door, you can only refuse specific items if they are boxed separately. Once you open the box, it’s typically considered a return instead of a refusal, and the rules and policies are slightly different.
Remember, although slightly different from their refusal policy, Amazon has a great return policy, so if you can’t refuse a package because you want to keep some of the items inside but not others, you can probably return them for a full refund after opening.
After refusing an Amazon item, a few things can happen.
If it is sold by Amazon, it will return to one of its many warehouses. An employee will check to see that if it is damaged or opened; if not, it will most likely be restocked and re-sold as new.
When there are problems with the box, it will have to be assessed and verified and instead of being sold as new, it may be sold as refurbished on the site or even sold to a liquidation company.
If you refuse an item from a third-party seller, it will simply be sent back to their address, i.e., returned to sender.
You can absolutely refuse an Amazon delivery. If the order hasn’t arrived at your home yet, you can cancel it on the site or app, and if it does arrive, you can either leave a note or talk to the driver to tell them to return it to the sender.