Does Kohl’s Take Amazon Returns in [year]? [Full Guide]

One of Amazon’s most beloved benefits is its fantastic returns policy.

There are several ways to return unwanted items to Amazon, including getting them picked up by a courier or dropping them off at a secure location. So let’s find out: Does Kohl’s take Amazon returns?

Does Kohl’s Take Amazon Returns in [year]?

Kohl’s stores do take Amazon returns. To return your Amazon item via Kohl’s, all you need to do is initiate the return on, select the Kohl’s store near you, bring the item in, and have the sales associate scan the QR code Amazon sent you.

In this article, we will answer important questions such as Does Kohl’s still take Amazon returns? Can you return Amazon items to Kohl’s? And so many more! You are going to be an expert on Amazon returns to Kohl’s in just a few minutes!

Is Kohl’s No Longer Doing Amazon Returns?

The pandemic really took its toll on in-person stores as many were closed throughout the country. Kohl’s has over 1,000 stores in the United States, and while people continued to shop sporadically when they reopened, many people did not know when they reopened or exactly how the shopping experience would have changed.

During this time, returning Amazon items to Kohl’s was still an option if the store was actually open, but it was far less popular than it was before the pandemic. Many people believed that you could no longer return Amazon items to Kohl’s, and some think you still can’t!

However, all Kohl’s locations (except those in Alaska) still accept Amazon returns and always have! Returning Amazon items at Kohl’s is an incredibly easy process, and many customers are opting for this option as they can bring the items without a box whenever Kohl’s is open to simply be dropped off.

Does Kohls Accept All Amazon Returns?

While returning Amazon items at Kohl’s is easy and convenient, Kohl’s does not accept all Amazon returns. Unfortunately, there is no way of knowing which items will or will not be returnable to Kohl’s when you first purchase them on Amazon; however, when you initiate the return, Amazon will only give you the option to return an item to Kohl’s if it is eligible.

Here are the Amazon return items that Kohl’s usually accepts:

  • Electronics
  • Home Decor
  • Electronic Accessories
  • Books & Movies
  • Clothes & Jewelry
  • Kitchen Appliances

And so much more! As long as the item is eligible under Amazon’s return policy, i.e., it has not been used or damaged since it arrived, your personal information has been wiped from any electronics, the items don’t have special shipping requirements, and you initiated the return within 30 days of the original shipment date.

When navigating to to launch a return, Amazon will likely offer the option to return the item to a Kohl’s store near you. If you do not see a Kohl’s store as an option for your return, it’s either because the closest store is more than 8 miles from your home address or the item is not eligible to be returned there.

Why Can’t I Drop Off My Amazon Return at Kohl’s?

Why Can’t I Drop Off My Amazon Return at Kohl’s

If you cannot drop your Amazon return off at Kohl’s, it is most likely because the item is not eligible to be returned at Kohl’s.

Kohl’s will not accept the same items that Amazon does not allow to be returned:

  • Any product missing the serial number or UPC
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards (except as required by law)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Some jewelry orders
  • Some health and personal care orders
  • Grocery products
  • Open software
  • Items with special shipping restrictions

As well, you may struggle to return extremely large furniture, mattresses, and a variety of other items that Amazon simply deems unavailable for a Kohl’s return.

How to Return Amazon Items via Kohl’s

Instead of trying to figure out which Amazon items can and cannot be returned to Amazon via Kohl’s, you should simply follow the instructions listed below to commence the return process, and Amazon will let you know if returning it to Kohl’s is an option.

Here’s what you need to do:

  1. Sign into your Amazon account on the app or
  2. Click on the Accounts & Lists menu on the top right corner of the page.
  3. Select Your Orders from the drop-down menu.
  4. Choose the item you want to return and select Return or Replace Items.
  5. Select the option of why you want to return the item.
  6. Choose your preferred return method. If dropping it off at a Kohl’s store is available, it will appear here.
  7. Amazon will send you a QR code to the email associated with your Amazon account.
  8. Bring the Amazon item for return to Kohl’s with the QR code on your smartphone.
  9. One of the great things about returning to Kohl’s is that you do not need to pack your return item in a box to be shipped; Kohl’s will do that for you.
  10. Navigate to the Amazon kiosk or sales representative to return your Amazon item.
  11. Ensure that you get a receipt for your return from a salesperson or the kiosk.

Once you have handed the item over, you don’t need to do anything else! You can track your Amazon return after dropping it off at Kohl’s on under the Your Orders menu.

If there is any problem with your return and you do not see it in transit on via the tracking number, you may have to reach out to Amazon’s support team with the receipt you received at Kohl’s to find out where your package is and when it will arrive at the warehouse.

Is It Free to Use Kohl’s for Amazon Returns?

If returning your Amazon items through Kohl’s is still sounding pretty good about now, you might be wondering: Is it free to use Kohl’s for Amazon returns?

Great news, it is completely free to return your Amazon returns to a Kohl’s store. The only cost will be the gas it takes you to get to and from the store and whatever items you purchase from Kohl’s on the way out the door!

Kohls Amazon Return Hours

You can take your Amazon items and return them to Kohl’s during regular Kohl’s opening hours: 9:00 a.m. to 10:00 p.m.

While these are the standard Kohl’s opening hours, it’s important to check the schedule of your local Kohl’s store in case they are slightly different depending on the day, especially if it’s a holiday or special event.

Kohl’s Amazon Returns Near Me

Another great thing about returning your Amazon items to Kohl’s is that every Kohl’s store in the US (with the exception of those in Anchorage, Alaska) accepts Amazon returns!

When it comes to finding a Kohl’s Amazon drop-off location, you can assume that any Kohl’s store near your home will be available. However, in order to select the Kohl’s store you want to return your Amazon items to, you first have to initiate the return on or the Amazon app.

  1. Sign on to your Amazon account.
  2. Click the Accounts & Lists menu.
  3. Navigate to Your Orders.
  4. Select the item you want to return.
  5. Answer the prompts as to why you are returning the item.
  6. Select your preferred return method.
  7. Choose Kohl’s drop-off.
  8. Amazon will list the Kohl’s stores near you available for your return.
  9. Choose the location that’s best for you!

It’s important to note that Amazon will only offer Kohl’s locations that are within 8 miles of your home address, so Kohl’s near your office or on the way to your next destination may not be on the list.

As well, if there is not a Kohl’s store within 8 miles of your home, it will not be listed as an option for your return, and you will have to choose another preferred return method.

Where Can I Drop off Amazon Returns for Free?

If Kohl’s isn’t an option for your Amazon returns due to your current home address, don’t worry, there are several other places where you can drop off your Amazon returns for free.

When you follow the directions above to launch the return, you will see one of these many return sites:

  • Amazon Hub Counter
  • UPS
  • Amazon Books
  • Amazon 4-Star
  • Amazon Fresh Grocery
  • Whole Foods Market

Again, you do not need to search for these locations yourself; Amazon will prompt you to pick the best option nearest to you!


All Kohl’s stores (except those in Alaska) accept Amazon returns. Simply launch the return on your Amazon account and bring the item to be returned as well as the QR code that Amazon sent to your email to the return desk at the nearest Kohl’s location.