Have you received the message “This item is no longer eligible for return. The return window closed”? This means that the time to return an item is no longer available. However, is there any way that you could still return an Amazon item? Keep reading to find out!
Amazon states that you cannot return any items after the return window is closed. However, if you do not have too many returns on your account, then you can call Amazon Support and they will likely extend your return window and accept your return.
There’s a lot you should know about this situation. Below, we explain everything you need to know in detail!
According to Amazon’s return policy, you will have about 30 days after your order’s delivery to return your item. This could change depending on the item, as well as if you’ve bought the item from a third-party seller.
If you’ve bought from a seller, then the return window could be more or less than 30 days. Getting in contact with the seller regarding any returns is often the best bet in these situations.
Once you’ve requested to return an item to Amazon, you’ll often get a new timeframe and a “Return by Date”. This “Return by Date” is the last date that Amazon should receive your return package.
Amazon states that you cannot return an item after the return window has closed. However, if you have found yourself in this position, you might be able to get around it.
The first step is to get in contact with Amazon Support. Let them know the situation that you’ve found yourself in. Be honest and clear.
As Amazon is considered a customer-oriented business, they will likely work with you. They’ll give you a new return window and let you know the options you have if you want to return your item.
Therefore, the best thing you can do in this situation is get in contact with Amazon Support!
As we’ve mentioned above, you might be able to return your Amazon item after the return window has closed if you get in contact with Amazon Support and let them know what is going on. However, there are a few things that could keep you from getting help from Amazon.
If you have a lot of returns on your Amazon account, for example, Support might be less inclined to help you out. If there are other types of suspicious activity on your account, they also might not be as willing to extend your return window.
However, if you have no issues and tend to be an honest customer with Amazon, then you’ll have no problems at all!
Amazon’s return address for all products except for some electronics is as follows:
Amazon.com – Returns
1850 Mercer Rd., Suite 100
Lexington, KY 40598
Amazon may send you a different address for returns. If this is the case, only use the address that Amazon has sent you.
If you’ve returned an item after the return window has closed, a few different things could happen. For example, if your return package doesn’t arrive at the necessary Amazon fulfillment center by the “Return by Date”, they may just accept the return with no issue.
However, if it’s incredibly late, they may not accept it. They could send it back to you and not offer you a refund. If this happens, then you can get in contact with Amazon Support and see if there is anything else you can do.
Often, it’s best to always get in contact with Amazon Support before you send a return package if you’re sending it after its “Return by Date”. As we’ve already mentioned, Amazon is very customer-oriented — so they’ll almost always help you out.
Letting them know that you’d still like to return your item before you ship it out after the “Return by Date” can often quicken the process and keep issues from arising.
Amazon states that they do not accept return packages if they are received after the return window is closed. However, they will often work with customers. All you have to do is get in contact with Amazon Support and let them know your specific situation and they’ll work with you!
Welcome to CompanyScouts! I am Jake, the founder of CompanyScouts. I hold an Msc in Economics and Business Administration. With a deep interest in the consumer segment, I strive to help people get to know their favorite companies even better.