How to Check Amazon Gift Card Balance Without Redeeming

If you have an Amazon gift card, there are almost unlimited items you can purchase! Using an Amazon gift card on the site or app is easy, but before you go shopping, you need to know the balance on the gift card.

Whether you have a physical or e-gift card, you need to know how to check your Amazon gift card balance without redeeming it.

How to Check Amazon Gift Card Balance Without Redeeming

To check your Amazon gift card balance, you can either find the information under the gift cards menu on your account or by calling or chatting online with an Amazon customer service agent. If you opt to ask customer service, you will need the 16-digit code on the card.

In this article, we will discuss the several methods you can use to check an Amazon gift card’s balance, so keep reading! Everything you need to know is right here.

Can I Check an Amazon Gift Card Balance Without Redeeming?

If you receive an Amazon gift card and want to check the balance, you can view your Amazon gift card balance without redeeming it.

There are essentially three ways to find the remaining Amazon gift card balance, and we’re going to go through them right now so you can find the balance on your Amazon gift card!

1. Check in Your Account Menu

If you purchased an Amazon gift card online, or if you were given an e-gift card from Amazon or a friend, you can most likely find that gift card under the Gift Cards menu on your account.

So if you’re wondering: Can I check my gift card balance online? The answer is yes, as long as the card is already associated with your Amazon account.

To check the balance of your Amazon gift card on your Amazon account, here’s what you need to do:

  1. Log in to your Amazon account.
  2. Click the Accounts & Lists menu on the top right corner of the page.
  3. Select Your Account.
  4. Select Gift Cards.
  5. Tap the gift card in question to see the remaining balance.

If the gift card is not connected to your Amazon account, i.e., you were gifted a physical card or an e-card via your email, it will not be listed here, but luckily there are two more simple ways to find the remaining balance.

2. Chat with a Live Amazon Agent

Amazon’s customer service page is incredibly easy to use, and all you need to do to check your Amazon gift card balance is to navigate to the page and opt to chat with a live agent right now.

Once you start chatting, you can check the Amazon gift card balance with the serial number on the back of the card associated with the e-card you received via email.

The representative will immediately tell you the balance of the card!

3. Call Amazon’s Customer Service Line

If you’re wondering: How can I check my Amazon gift card balance without scratching it? Don’t worry! The serial number that the customer service associate asks for is not actually the scratched number.

You can find the serial number usually on the bottom of the card, and it will likely say “Card #.”

Now that you have this number ready, you can call (866) 634-8379 at any time to get the balance on the card.

Can I Call Amazon to Check my Amazon Gift Card Balance?

Can I Call Amazon to Check my Amazon Gift Card Balance

Yes, the good news is you can always call an Amazon representative at (866) 634-8379 to check the balance of your physical or e-gift card as long as you have the serial number ready!

Depending on your preference, there are several options for how to find the balance on an Amazon gift card, and now you know all of them!


Whether you receive an e-gift card or a physical gift card from Amazon, you can check the balance under your gift card menu if it is already paired with your Amazon account. You can also live chat with an Amazon representative and receive the balance from the 16-digit gift card number.