You’ve ordered one product off of Amazon… but then Amazon sent you two of the same item. You’ve only paid for one, so what do you do with the second? Keep reading to learn all the options that you have!
If Amazon have sent you two of the same item, and you’ve only paid for one, you can call Amazon’s Customer Service to inform them of the situation. They will likely either ask you to return the second item or allow you to keep both items, one free of charge.
Of course, there’s a lot of other information you should know if you’ve found yourself in this situation. We explain all below!
If you’ve received a duplicate order — and you haven’t paid for this second order — the best thing you can do is get in contact with Amazon’s Customer Service and let them know what’s going on.
Inform them of your situation. What they tell you to do next will likely differ from person to person, and situation to situation.
Often, if the item is under a certain value, Amazon will tell you that it’s okay to keep it. You won’t need to pay anything and can just keep both items. If the product is quite expensive, they will likely ask you to return it.
Many previous customers have shared their experiences online after they’ve found themselves in these circumstances. After returning the duplicate order, Amazon will often send them gift cards to thank them!
If you’ve received a duplicate order that you haven’t paid for, you might worry that you could get in trouble with the law by just keeping it. This isn’t actually the case.
According to the US Federal Trade Commission, companies cannot charge you for merchandise that you did not order that is sent to you anyway. So, any products that you receive from Amazon on accident is legally yours to keep.
Therefore, you actually don’t need to call Amazon’s Customer Service to let them know that you’ve received a duplicate order. However, it is quite nice to do so — especially if you’ve received duplicates of very expensive items.
At the end of the day, it’s best to just use your own judgment call when it comes to this situation. It never hurts to call Amazon’s Customer Service and see what they recommend you do. But legally, you don’t have to call Amazon or let them know that you’ve received a duplicate item!
If you live in the UK and you have received two items from Amazon, and only paid for one, you may also find yourself in quite an interesting situation. What should you do?
Much like in the US, you also are legally entitled to keep anything that is shipped to your home, even if you did not order it. So, if Amazon accidentally sent you a duplicate order, you can legally keep it. You do not have to return it!
As we mentioned earlier, Amazon will often tell you to keep duplicate items that they accidentally sent to you. These tend to be products that are under a certain value.
Amazon asks you to do this because, in the long run, it’s just cheaper for you to keep the item, rather than for you to send it back. Return costs can quickly add up. If the item is under a certain value, then they’ll actually save more time and money by just allowing you to keep it.
And it’s not just the shipping costs. It will take the time out of administrative workers, as well as Amazon workers, to ensure that this return item is properly returned to the warehouse. All in all, it’s just much easier for Amazon if you keep these cheaper items, rather than send them back.
Keep reading to find out what happens if you don’t return an Amazon item.
If you’ve received a duplicate order that you haven’t paid for from Amazon, you legally do not have to tell Amazon or return it. However, it’s always recommended to let Amazon know that you have received the item. Often, Amazon will just tell you to keep both items.
Welcome to CompanyScouts! I am Jake, the founder of CompanyScouts. I hold an Msc in Economics and Business Administration. With a deep interest in the consumer segment, I strive to help people get to know their favorite companies even better.