Has an Amazon package addressed to someone else arrived at your front door, as it’s been delivered to the wrong address? What if the package has your address, yet the name is different from yours?
These situations can quickly become confusing, especially when you try to find out what you should do about them. Keep reading to learn more!
What to Do if You Received Someone Else’s Amazon Package
If you have received someone else’s Amazon package by mistake, then you should get in contact with Amazon to let them know and begin the process of returning it. If you have received a package to your address that you didn’t order, this could be a scam.
There is a lot you should know about these situations. Below, we explain everything in detail!
Can I Keep an Amazon Package Delivered to Me by Mistake
If a delivery driver accidentally delivers an Amazon package to you by mistake, as they dropped it off at the wrong address, there technically is nothing keeping you from keeping the package.
However, it’s recommended that you don’t. Instead, you should try to get this package to the person that actually paid for and ordered it.
If this person is, say, your next-door neighbor, then all you have to do is walk over and deliver the package to them, explaining that the delivery driver accidentally dropped it off at your house. And that’s all!
If you’re not sure who the package belongs to and you’d feel better if Amazon handled this, that’s totally okay, too! All you have to do is get in contact with Amazon Support and explain the situation to them.
Let them know that someone delivered an Amazon package to you and dropped it off at the wrong address, as this isn’t your package.
How to Contact Amazon if You Received Someone Else’s Package
If you have received someone else’s package, you can easily get in touch with Amazon Support by going to Amazon and clicking to speak with their Customer Service. Once you’re in touch with them, you can then explain the entire situation.
Amazon Support will then direct you on what you should do next. They might ask you to return the package to them so that they can resend the package to the rightful owner.
Do I Have to Contact Amazon if I Received Someone Else’s Package?
Technically, you do not have to contact Amazon if you have received someone else’s package. After all, it’s not your fault that you had this package delivered to you! Amazon doesn’t have any ability to ask you to return it.
However, it is recommended by Amazon that you get in contact with them to explain the situation and begin the process of returning the package. Plus, it’s just a nice thing to do.
How Do I Return an Amazon Package I Didn’t Order?
If an Amazon package has been delivered to the wrong address — your address — you can begin the process of returning the package by getting in touch with Amazon Support and letting them know the situation at hand.
Now, if you’ve received an Amazon package that you didn’t order, but it has your name and address on the package, get in contact with Amazon Support. Check to see if anyone has ordered you a gift that you might not know about.
If this isn’t the case, then this could be a “brushing” scam. You should definitely get in contact with Amazon and report this illegal activity.
Why Did I Receive Someone Else’s Amazon Package?
You may have received someone else’s Amazon package because the delivery driver in charge of the package accidentally delivered it to the wrong address. While this doesn’t happen all the time, it does happen.
If you’ve received a package that has your address yet a different name, this could be a scam. You’ll want to get in contact with Amazon if this is the case, as they’ll work to ensure this doesn’t happen again.
This could also be the case of someone who used to live in your home or apartment ordering from Amazon and forgetting to change their address. Therefore, they’re sending the package to their previous home. This is especially common for those who have just moved into a new place!
Either way, you’ll want to get in contact with Amazon to let them know that you have a package that is not yours. They’ll then begin the process with you of potentially returning the package to them.
Are Unwanted Amazon Packages a Scam?
Sometimes, unwanted packages can be a scam. If you’ve received an Amazon package that you did not order, you should first check to see that this isn’t a previous order that you forgot about. Did an item you bought a month ago finally get back in stock? Has it finally shipped to you?
Also, check in with friends and family members to see if maybe they sent you a gift. If none of these options relate to your situation, then these packages may be a scam — and you’ll want to get in touch with Amazon to let them know!
How to Report Unwanted Packages on Amazon
If you have received an unwanted package and you believe that it could be a scam, you should get in contact with Amazon Support. You can also fill out the Report Unwanted Package form.
No matter what, you should get in touch with Amazon so that they know that someone is using your name and address and potentially trying to scam you. Amazon takes these situations very seriously and will work to ensure this doesn’t happen to you again.
Conclusion
If you have received someone else’s Amazon package because it was delivered to your home by mistake, you should get in contact with Amazon Support to let them know. Sometimes, you may also receive unwanted packages, which could be scams — and you should also get in contact with Amazon.