Walmart Order Cancelled but Still Shipped [Full Guide]

Whether you cancelled your Walmart order or the store did it for you, you may receive a message that it’s still being shipped.

If this occurs, you will certainly want to know what’s going on and if the package is actually on its way!

Let’s find out right now.

Walmart Order Cancelled but Still Shipped

If your Walmart order was cancelled, but it still says “shipped” in the order, there are 2 reasons why. First, the order was not cancelled in time and therefore is on its way. Second, the order was cancelled but the tracking number wasn’t updated, and it’s not actually being shipped.


  • If your Walmart order was not cancelled in time, it may still ship to your door.
  • When a Walmart order is cancelled in time, it may still say “shipped,” but it won’t actually arrive.
  • If the order arrives, you need to initiate a return and send it back to get a refund.

In this article, we are going to find out what you need to do if your Walmart order was cancelled but still shipped and what will happen next.

So keep reading; all the information you need is right here.

Why Does Walmart Ship an Item After It Has Been Cancelled?

It is quite common that Walmart will actually ship an item after it has been cancelled. But why does this happen?

Well, usually it’s simply because you cancelled the order too late.

It’s important to understand that when you cancel an order on or the Walmart app, it is not automatically confirmed as cancelled. If the order was actually cancelled, you will receive an email to confirm.

Otherwise, the order will be sent out as planned. And you will have to initiate a return to send it back and get a refund.

Is My Walmart Order Still Cancelled?

Now, the next thing that happens quite often is that your order was confirmed cancelled, but it still says it’s being shipped.

When this happens, should you still consider it cancelled? And, more importantly, what should you do next?

Usually, if you get confirmation that the order was cancelled, then it has actually been cancelled.

The reason why you received a tracking number is simply that Walmart made a mistake. Often, you can still follow the tracking number, and it will seem as though the order is on its way to your house.

However, on the expected delivery date, you won’t receive a package. Instead, you will see a full refund in your account.

Will the Package Show Up on My Doorstep?

Many people wonder if a cancelled Walmart order will still show up on their doorsteps if the order still says “shipped.” And the answer is a little complicated.

If you cancelled the order in time or Walmart cancelled it, and they did not actually ship it, you may still get a notification that it was shipped.

However, usually, the package never actually arrives on your doorstep. On the delivery date, you will receive a refund instead of a package.

On the other hand, if you did not cancel the order before Walmart packaged and shipped the order, then yes, the package will still arrive at your doorstep.

From there, you will need to initiate a return if you do not want the items.

Luckily, the return process on Walmart online couldn’t be easier. Just follow these instructions:

  1. Log in to your account on or the Walmart app.
  2. Next, navigate to your Order History.
  3. Select the order you wish to return.
  4. Print the shipping label sent by Walmart.
  5. Drop off the ready-to-ship package at a USPS or FedEx location.

You will then receive a full refund on the payment method you used to place the order.

When Will I Receive a Refund?

Once again, there are 2 scenarios to be aware of if a cancelled Walmart order still says “shipped.”

First, if you cancelled the order on time or Walmart cancelled the order, you will automatically receive a full refund. In this case, the refund will usually appear on the set delivery date.

Depending on your bank, the refund may be immediately available. Or it may take 1-3 business days before it is ready for use.

But if the order was not cancelled in time and the order was shipped, you need to initiate a return. And you must send the items back before the refund is released.

When you request a return on, it often takes between 7-10 business days for the refund to reach your account.


If you or Walmart cancelled your online order, it might still say “shipped” under the order status.

There are 2 reasons why this occurs. You did not cancel the order in time, and it’s still on the way, or the order is actually cancelled and will not arrive.

All you can do if this happens is wait until the expected delivery date.

If you don’t receive a package, you know that Walmart simply made a mistake. And the refund will be automatically sent to your account.

On the other hand, if it does arrive, you need to initiate a return and send the order back to Walmart to get your money back.