8 Reasons Why Amazon Can’t Ship to Your Address

Have you gone to place an order on Amazon, only to be denied and met with “item not deliverable to this address” and “cannot be shipped to your selected location” messages?

There are many reasons why this may happen and many reasons why Amazon cannot ship to your address. Below, we explain everything!

Why Can’t Amazon Ship to My Address?

The main reasons Amazon may not be able to ship to your address include: some mail carriers cannot deliver to certain addresses, the package is too large and exceeds shipping limits, shipping is restricted in your area, or a seller doesn’t ship to your area.

There are many more reasons why you may find yourself in these circumstances. Keep reading below to learn more!

1. Your Seller Doesn’t Ship To Your Area

One of the most common reasons why Amazon cannot ship to your address has to do with the individual seller you’re attempting to buy from. Sellers do not have to ship to all locations. They can choose where they ship to and where they don’t.

For example, many sellers may choose not to ship internationally. So, if they live in a different country than you, you cannot order from them.

Sellers may also choose not to ship to your area when it comes to certain products. For example, if order items are perishable or hazmat, then sellers could choose not to ship to your address for various reasons. Therefore, you won’t be able to purchase from them.

2. Items Exceed Shipping Limitations

Certain products may not ship to your area because the items chosen exceed shipping limitations. Items that are too large can also not ship to your address.

Product items exceed shipping limitations if they are a maximum length or width of 108 inches and a maximum weight of 70 lbs. If your items exceed this, then they will not be deliverable to your address.

3. Chosen Product Doesn’t Adhere to Laws and Regulations

You’ve found a product that you’d like to ship to your house — only now you can’t seem to do exactly this. This could be because the product on Amazon is a restricted product and doesn’t adhere to the laws and regulations of the site.

If this is the case, then you won’t be able to ship this product to you, no matter what. This has less to do with where you actually live, and more to do with the product itself.

4. Your Mail Carrier Can’t Deliver to Your Location

This seems to be a common problem. Mail carriers can often deliver to any location, whether it be rural or urban. However, occasionally places arrive where local mail carriers cannot deliver. This could happen for a variety of reasons.

If your mail carrier cannot deliver to your location, Amazon knows this — and they could stop you from ordering as a result. Unfortunately, there isn’t much to do if you’ve found yourself in this situation.

It might help by getting in contact with your local mail carrier and understanding why they cannot deliver to your address. There may be a way for you to find a way to deliver the packages elsewhere, such as in Amazon Hub Lockers, if available.

5. Certain Items Are Undeliverable

Sometimes, there are only certain items that won’t be delivered to your address. Often, this includes hazmat items (such as lithium batteries). Amazon won’t deliver these types of products to your area for a variety of reasons.

If you really want these types of products and can’t understand why you cannot get them shipped to you, you may always get in contact with Amazon’s Support Team to learn more about your specific situation — and about why they won’t ship these products to you.

6. Items Cannot Be Exported

If you’re buying from outside of the country – for instance, Canada or Japan, you could face issues when trying to export the products. If this is the case, then you won’t be able to get these items shipped to your home.

They cannot be exported from their country of origin, or there are too many restrictions on exportation that Amazon deems impossible.

Unfortunately, if you’ve found yourself in this type of situation, there’s really nothing you can do about it.

You can try to find a similar item online that’s sold from another country — or ideally sold in the same country you currently reside in — as this will then eliminate the shipping issues you have!

7. Shipping Is Restricted in Your Area

Shipping could also be restricted in your area for a variety of reasons. Government import and export requirements could have something to do with this, though other restrictions and issues by businesses and brands could keep shipping restricted.

For example, certain products may be restricted from shipping in your area because of warranty issues or manufacturer restrictions. Other products may not have these issues and may freely ship to your location. It just depends on the product that you’re trying to ship.

8. State Laws Prohibit Some Products

State laws may also make it impossible for Amazon to ship certain products to your address. Across the nation, many laws have been put in place to limit the sale of various products. The legality of these types of products varies from state to state.

So, if you live in a state where a certain product is restricted from buying, then you won’t be able to buy it on Amazon. You’ll be able to see the product — but Amazon will state that they cannot ship to your address. This is because they’re adhering to state laws.

Unfortunately, in this situation, there’s nothing you can do about it, as you can’t change state laws overnight!


There are many reasons why Amazon cannot ship to your address. This could be because your order package is too big, mail carriers do not ship to your area, or products you’re trying to buy cannot ship to your location. Various reasons could be at play in this situation.