How to Cancel a Walmart Pickup Order [Full Guide]

Don’t you have time to pick up your Walmart order today?

In this article, we will show you how to cancel it.

Can You Cancel a Walmart Pickup Order?

You can cancel a Walmart pickup order an hour before the scheduled pickup time. Walmart pickup orders are not eligible for cancellation if it has already been packed and you have received the “ready for pickup” notification. In that case, you can still reschedule your pickup.


KEY TAKEAWAYS

  • You can cancel a Walmart pickup order 1 hour before the scheduled pickup time.
  • You cannot cancel your pickup order once the order is ready for pickup.
  • You will get a full refund of if you successfully cancel your order.

Sometimes, you may not find the “Cancel” option on your order. Can you still cancel your order in this case? Keep reading to see how to cancel your Walmart pickup order before processing and what to do after the cutoff time.

How to Cancel a Walmart Pickup Order

Here’s how to cancel a Walmart grocery pickup order before the cutoff time (when your order status is in “processing”).

  1. Enter your Walmart account on the website or app.
  2. Select the “Pickup.”
  3. The page will display your pending orders. Check “Orders by status” if you have other pending orders.
  4. Select “Cancel.”
  5. Confirm that your order has been canceled.
  6. The order has been canceled if it no longer appears in Walmart account.

If you don’t see the cancel button on your order, you have either exceeded the cutoff time, or your item isn’t eligible for cancellation.

You cannot cancel your order online once the processing is complete.

Next, we will show you how you might be able to cancel it anyway.

To cancel your order after it has been processed, try contact Walmart customer service at 1 (800) 925-6278. You can also contact your local store directly for a faster and more reliable response.

There is however no guarantee that Walmart will help you cancel your order from their end after the cutoff time.

Alternatively, you have the following options:

  • Pick up the order and start a return process immediately (on the app/website or in-store).
  • Choose not to pick up the order and let Walmart cancel the order after 24 hours (for groceries) and after seven days (for non-grocery items).

Canceling Your Walmart Pickup Order Before It Is Ready

Canceling Your Walmart Pickup Order Before It Is Ready

Now, you may wonder what the consequences are from cancelling your Walmart pickup order. Will you get all your money back?

You will get your money back in full if you cancel your Walmart pickup order before it is ready for pickup. Walmart does not charge restocking or service fees for cancellations.

The full amount will be refunded via the same payment method you completed the purchase with. The downside of cancelling your order is that the funds won’t be available in your bank account right away. In fact, the refund process takes 3–10 business days.

Be sure to wait for an email from Walmart confirming that they had canceled your order after clicking “Request Cancellation.” Otherwise, you cannot be certain that the order has actually been cancelled.

Canceling Your Walmart Pickup Order After the Cutoff

Sometimes, your Walmart orders would have been processed and ready for pickup before you had a chance to cancel it.

After the cutoff time, there is no guarantee that Walmart will accept a cancellation of your order..

If this is the case, you should pick up and return your Walmart order in-store or schedule a pickup.

Alternatively, you can refuse to pick up your Walmart order and wait for Walmart to cancel the order themselves. If you don’t pick your order up, Walmart will cancel it after 24 hours (for groceries) or seven days (for non-grocery items) and initiate a refund.

If you don’t pick up your Walmart order and Walmart cancels it, you may have to pay restocking fees of up to 25% of the order value. It’s rare that they do it, but they do reserve the right to.

It will also take longer to get a refund because if your order takes seven days to cancel, it will still take 3–10 business days for processed refunds to reflect in your account.

This results in you having to wait up to 17+ days to get your refund if you don’t do anything about your order (i.e., wait for Walmart to cancel it).

You can also contact Walmart customer service regarding returns and after-cutoff cancellations.

Conclusion

Walmart allows you to cancel your order before it is ready for pickup. If you don’t see the “cancel button” on your order, your item has been processed or isn’t eligible for cancellation.

If this is the case, you can contact Walmart customer support, pick up and return the order, or wait for Walmart to cancel your order and refund you.

Walmart may require you to pay restocking fees if you abandoned your order and they had to cancel it.