Does Amazon Investigate Missing Packages?

Unfortunately, missing Amazon packages upon delivery can happen. Have you found yourself in a position where Amazon says that the package has been delivered, but it’s nowhere to be found? Below, we explain what you should do if you find yourself in this situation!

Does Amazon Investigate Missing Packages?

Amazon does investigate missing packages. Sometimes, it can be difficult to find out what happened to the missing package. If this continues to happen to you, then Amazon will have the delivery driver take pictures of the delivered packages, or require you to sign for the package upon delivery.

There are a few things you should know if you’re having trouble with missing packages. We’ll explain everything below!

How Does Amazon Investigate Missing Packages?

Amazon does investigate missing packages to a certain extent. However, it can be very hard to find out what has happened to a missing package, and they often don’t have a lot of access to this type of information.

Therefore, Amazon tends to trust the customer if they say that their package is missing, even though it says that it has been delivered.

However, if this happens a lot of times, then Amazon will increase its investigation efforts to better understand why this is happening. As a result, your delivery driver may now be asked to take pictures of each delivered package they leave you.

Delivery drivers may also begin to ask you for your signature on every delivery to also ensure that you get all future packages.

How to Contact Amazon Support About a Missing Package

There are a few things you should do if your recently delivered package is missing. According to Amazon, you should first try to get in contact with the mail carrier that delivered your package. They’ll be the best people to tell you where the package is.

Sometimes, mistakes happen logistically and packages say that they have been delivered well before they actually have. Therefore, Amazon recommends waiting about 48 hours after initial delivery to see if your package shows up.

If it doesn’t, or if the mail carrier says it was definitely delivered, then you can get in contact with Amazon Support to let them know the situation. As we mentioned above, Amazon is very customer-oriented — so they’re almost always going to side with the customer.

They’ll be able to tell you what your specific options are once you get in contact with them!

Who Is Responsible for Missing Packages?

Often, Amazon will be the one to take the blame for missing packages, even if they were not the ones delivering them. They will then ensure that you receive a refund or replacement for any missing package.

However, it is often the mail carrier who is to blame for a missing package, especially if they did not leave it in the right place or area.

Sometimes, however, it is neither Amazon nor the mail carrier’s fault.

Unfortunately, porch pirates have been known to steal Amazon packages off of people’s front doorstep, especially during very busy shopping seasons (such as the winter) when they know people will be ordering online.

In this case, nobody is to blame other than the person who stole your package. But again, Amazon will always take over and ensure that they help resolve any issue that you have!

Does Amazon Refund Missing Packages?

Amazon does offer refunds for missing packages. You can also get the order replaced and resent to you, free of charge. All you have to do is get in contact with Amazon Support to let them know what happened and begin the refund or replacement process!

Should You File a Report With the Police for a Missing Package?

If somebody is stealing your packages off of your front doorstep, then you should definitely let the police know. Sometimes, Amazon themselves will even tell you to file a police report over these missing packages.

The police should know if there is someone stealing objects in your area, as you don’t want the thief to continue to steal your — and your neighbors’ — packages!

Is It Illegal to Lie About a Missing Package to Get a Refund?

You should never lie about a missing package from Amazon to get a refund, especially because your entire Amazon account could be locked if they find this out. It is illegal to lie about a missing package, as this could be considered theft or fraud. You should never do it.

If Amazon believes that too many of your packages are going missing, they will begin to investigate more into what is happening. As a result, your delivery driver may start taking pictures of the delivered packages on your front door to show that they are being dropped off.

Your delivery driver may also now ask for your signature upon each delivery to also ensure that you are receiving your packages.

If missing packages continue and Amazon knows that you are receiving them, then they will likely lock your account or keep you from ordering and shipping to that specific location where all of your packages are going missing.


Amazon does investigate missing packages, especially if many of your packages have gone missing consistently. They may require your delivery driver to take pictures of your delivered items on your doorstep, or you may be required to sign off on each package you receive.