Can You Return Video Games to Amazon? [[year] Policy]

Amazon offers a wide selection of video games like PS4 games and more. With many options to choose from, purchasing video games on Amazon is worthwhile. But sometimes, some purchased video games might be in bad condition or missing. Can you return video games to Amazon with a total refund?

Can You Return Video Games to Amazon?

Amazon allows customers to return software and video games for a full refund within 30 days if the item is damaged or it is the incorrect product. Amazon can charge up to a 100% restocking fee if you have activated or used the game or if it’s missing some parts.

Amazon allows the easy return of purchased items with a total refund. Returning video games on Amazon is easy, but it has to be done correctly. Keep reading to know how you can return video games to Amazon.

Amazon Video Game Return Policy

The Amazon video game return policy allows customers to return video games that arrived damaged or defective for a full refund within 30 days of purchase.

It may not be possible for you to return video games on Amazon if it’s more than 30 days after delivery. Also, for a smooth and easy return, you should ensure that the serial number is intact when returning the product.

However, there are some items you cannot return on Amazon. For example, Amazon does not offer refunds for items like downloadable software and prepaid game cards (Xbox 360 Live, World of Warcraft, Wii Points, etc.).

The best way to know if Amazon will accept your item after 30 days is by contacting the Amazon help center. A representative can provide you with the full details for the return of your product.

Can You Return Opened Video Games to Amazon?

Can You Return Opened Video Games to Amazon

Amazon may let you return opened video games, but depending on if it is used or not, you may be charged a restocking fee that could cost as much as what you paid for the video games.

Since Amazon can charge you up to a 100% restocking fee if you have used and already activated your video game, it is best to play safe and only return new, unused video games to Amazon. This way, you can get your full money back.

Can You Return Video Games to Amazon After They Have Been Used?

Amazon may allow you to return used video games within 30 days after delivery. Returned video games that have been used or have missing parts will incur a restocking fee of up to 100% of the original cost.

Additionally, suppose you try to request a refund after the 30 days have passed. In that case, Amazon may not issue a refund for video games you have already activated and used.

To know how much restocking fee you’ll have to pay, Amazon may have to inspect the state of the video games. So it is possible not to see the restocking fee until Amazon has received and processed the return.

Amazon Video Game Restocking Fee

If you change your mind about a video game, Amazon may refund the video games you return within 30 days. Amazon’s restocking fee for video games is most likely 100% of the original price when you have opened the video game.

However, if you’re yet to open the game and it’s in good condition, Amazon will not charge you a restocking fee. You can change your mind if you accidentally made the offer and no longer need or want the video game.

There are disadvantages to returning a video game that is used, defective, damaged, or in a materially different condition (or outside Amazon’s return policy). So, Amazon may give you a low refund (a small percentage of the product’s price) if it accepts the item.

How to Return a Video Game to Amazon

Here is a step-by-step guide on how to return a video game to Amazon.

  1. Go to Your Orders page. To initiate the process, log into your account.
  2. Select Return or Replace Items from the order you chose. Proceed to Your Order. The video game you wish to return will be in your history.
  3. Pick the item you wish to return and state the reason for the return. Once you find the product, ensure that you declare an acceptable reason for the return; if it is defective, damaged, used, or not in the proper condition.
  4. Pick a refund or replacement based on what you want. Depending on your choice, you can choose a refund or replace it.
  5. Select a return method. Finally, pick the return method you prefer.

After completing the prompts, you will be redirected to the printing label page. Get the shipping label to ship it back to Amazon and get your refund or replacement.


You can return a video game to Amazon within 30 days of buying it. If you return it because of an error, Amazon will refund you. However, if you return video games that are activated, used, or have missing parts, Amazon may charge you up to a 100% restocking fee. Peace.