Do you want to know if you can return a laptop to Walmart after you’ve opened and used it?
In this article, we will learn everything there is to know about Walmart’s return policy for laptops and computers.
Can You Return an Opened Laptop to Walmart?
You can return an opened (and even used) laptop to Walmart. However, you need to wipe the laptop of all memory and you should have the original packaging. The laptop needs to be returned to Walmart within 30 days of the purchase date.
KEY TAKEAWAYS
- You can return an opened and used laptop to Walmart.
- If you don’t have the receipt, you will receive store credit or the option to exchange a defective laptop.
- You must return the laptop to Walmart within 30 days of the purchase date.
Read on if you want to understand all the ins and outs of returning an opened laptop to Walmart!
We will answer all your questions in the next few minutes.
How Long Do You Have to Return a Laptop to Walmart?
You only have 30 days from the purchase date to initiate the refund for a laptop from Walmart.
Now, you are probably wondering: Do you get a full refund when you return an opened laptop to Walmart?
If you have the receipt from the purchase, you will receive a full refund! The Walmart associate will scan the receipt and return the money to the original payment method.
In this case, you should expect to see the money in your account in about 10 business days. For some banks, you may see it earlier; however, it often takes several days for the money to be available for use.
On the other hand, if you do not have the receipt, you are only eligible for store credit or a direct exchange with an identical product.
If the price tag of the laptop has changed since you purchased it, you will only receive the lowest price of the device on a Walmart gift card.
Can You Return a Laptop to Walmart With a Broken Screen?
Walmart’s return policy for laptops and computers is fairly lenient. The policy states that you can return an item that was damaged or defective upon opening.
Technically, you could claim that the screen was broken when you opened the laptop. However, you should note that the Walmart associate initiating the return has the right to deny it if they believe you are manipulating the policy.
That being said, when a laptop is defective or damaged upon opening, you always have the option to exchange it for an identical laptop instead of asking for a return.
Can You Return a Laptop to Walmart Without the Receipt?
One of the great aspects of Walmart’s return policy is that you can return a laptop without a receipt.
Although, you will only receive a store credit via a Walmart gift card with the lowest value of the laptop. Or you could opt for an exchange if you want the laptop but yours was defective.
In order to return a laptop without a receipt, you will need a government-issued ID when you launch the return.
Can You Return a Laptop to Walmart Without the Box?
Walmart’s policy states that you do need the original packaging in order to return a laptop.
However, there are several examples of customers returning laptops without the original packaging.
The bottom line is that it is at the discretion of the Walmart employee initiating the return to allow or deny a return of a laptop without the box.
How to Return a Laptop to Walmart
Returning a laptop to Walmart is an extremely easy process. Although, there are a few aspects that you should be aware of.
First of all, the laptop should be clean, wiped of memory, and in the original packaging if you want to ensure you will receive a refund.
Some Walmart employees will accept laptop returns that are damaged, dirty, or out of the box, but it is at their discretion, and your return could be denied.
As well, you need to ensure you either have the original receipt and if you don’t, have your government-issued photo ID ready.
When you’re ready to make the return, here’s what you need to do:
- Head to any Walmart store (it does not need to be the same store where you made the purchase.)
- Clean the laptop inside and out, and place it in its original packaging if you have it.
- Bring the receipt or a government-issued ID.
- Navigate to the customer service desk.
- Let them know why you are returning the laptop. (NOTE: If it is damaged, make sure you state that it was defective upon opening. Otherwise, it will not be eligible for return.)
- The Walmart employee will then offer a full refund, store credit, or an exchange, depending on whether you have the receipt or not.
It’s vital to understand that when returning a laptop to Walmart, they will scan the barcode to ensure it was purchased at a Walmart store.
As well, the electronics department will usually check to see if it is functioning properly.
At the end of the day, if you do not have the receipt or the laptop appears used, Walmart reserves the right to deny the return. However, they hardly ever do so.
Conclusion
You can return an opened laptop to Walmart.
You will receive a full refund as long as you have the receipt and the original packaging and the laptop is not broken. It will appear on the payment method used for the purchase.
However, you are only eligible for store credit if you do not have the receipt or if the laptop is damaged. Or you could get an exchange for an identical item.
Just remember, Walmart reserves the right to deny a return if they feel you are exploiting the return policy.
