Amazon Music Not Working [6 Quick Fixes in [year]]

Amazon Music is one of the best ways to create great playlists and listen to your favorite music. The unlimited, ad-free music App is great for relaxing and easing stress.

But lately, there are complaints about Amazon Music not playing songs like before. Why is your Amazon Music not working?

Why Is My Amazon Music Not Working?

If your Amazon Music is not working, it may be because of poor internet connectivity, device incompatibility, or outdated Amazon music. Follow these steps to fix it: check your internet connectivity, clear the cache, and update Amazon Music. Now, restart your device and check for device compatibility.

These quick fixes always help restore Amazon Music and make it work again. Why is your Amazon Music not working, and how can you fix the problem? Read on to find out.

Steps to Fix Amazon Music Not Working

Sometimes, Amazon Music fails to work when you need it the most. On some days, when you’re in the mood for some music, you may see the annoying message from Amazon Music, “sorry, we’re experiencing some difficulties.”

Sometimes, there are issues streaming Amazon Music. When you see this displayed message, you may wonder, ” Why is Amazon Music down? You’re not alone if you don’t know what to do when your Amazon Music stops playing songs.

Here are some quick fixes to get your Amazon Music working again. Try each of these steps to troubleshoot the situation:

  • Check your internet connection
  • Check your internet speed
  • Clear your Amazon Music App cache
  • Update and restart the Amazon Music App
  • Restart your device
  • Check Your Device’s Compatibility

You can fix your Amazon Music not working today issue by following these simple, quick fixes. Go ahead, complete each step, and listen to your favorite songs!

1. Check Your Internet Connectivity

If troubleshooting has taught us anything, it’s that the simplest solutions are often the most effective. So, check your internet connectivity to see if you’re connected to the internet.

One way to see if your smartphone is using data while streaming Amazon Music is by looking at the device’s settings.

You should confirm that your device is connected to a mobile network or Wi-Fi. To do this, launch your Amazon Music App and select “Settings.” Now, check to see if your device is connected or if your device allows the Amazon Music app to use cellular connectivity.

If it’s not, you have to change your network settings. If changing your network settings hasn’t worked despite having an internet connection, consider the next option.

2. Check Your Internet Speed

Before you do anything else, be sure your internet connection is fast and strong enough to stream music on Amazon Music. For trouble-free Amazon Music streaming, you should have a speed of 10 to 20 megabits per second.

If you’re using WiFi, be sure it’s strong enough to handle streaming without drops or buffering throughout your music listening. When using a wired link, a download speed of at least 10 megabits per second and an upload speed of at least 2 megabits per second are good.

3. Clear Your Amazon Music App Cache

Clearing the Amazon Music App cache helps remove large files from the app’s memory and could fix most of the connection problems you may have with Amazon’s servers.

Here’s how to delete the cache for the Amazon Music App:

  • Tap and hold the Amazon Music App icon.
  • Select ‘App Settings’ to go to the settings page.
  • Scroll down and select ‘Clear Cache.’
  • Start the app and log in.

Clearing the Amazon Music App cache usually sorts out the crashing issues of streaming apps. But if it doesn’t fix yours, follow the next step to update the Amazon Music App.

4. Update and Restart the Amazon Music App

The most recent update to your Amazon Music App will improve performance and reduce frequent bugs. Follow these steps to check for and install updates on your mobile device.

On iOS

  • Open the Apple store.
  • Tap the profile icon (top right corner).
  • Check for automatic updates to see if Amazon Music is listed.
  • Tap the Update icon.

You can also force-stop the Amazon Music App on your iOS device.

On Android

  • Go to Google Play Store.
  • Tap the 3 horizontal lines (top left corner).
  • Select “My apps & games.”
  • Locate Amazon Music
  • Tap to update.

You can also force-stop the Amazon Music app on your Android device.

Now check If your Amazon Music App is functioning properly. If it’s not, you may have to restart the device to fix internet connectivity issues and make new app updates work properly.

5. Restart Your Device

Restarting your mobile device may make your App work correctly and give your phone a new start.

Restart your phone or put it off for a minute or two. Now put your phone back on and check the Amazon Music App after your device has finished booting.

6. Check Your Device’s Compatibility

Your Amazon Music not playing problem should be resolved by now. If it’s not, it might be an issue with your device.

Try a similar or different device to see if Amazon Music will play songs on the device. If it does, confirm if your device supports 16-bit/44.1kHz playback.

Here’s a list of devices that work well with the Amazon Music App:

  • Android devices
  • iPhones
  • Sonos
  • Apple watches
  • Firestick
  • Alexa
  • Samsung TV
  • Fire tablet
  • Fire TV
  • Roku
  • Tablets
  • Smart TVs
  • Apple TV
  • MAC laptops
  • Windows laptops

Do you still have to pay full price if Amazon Music is down?

Unfortunately, you still have to pay full price if Amazon Music is down. This is because if your Amazon Music App failed to work for reasons mentioned earlier, it’s not on Amazon’s records.

So, fix your smartphone and device issues to enjoy good music on your Amazon Music App across your devices.


Low-speed internet service disrupts music streaming, and a corrupted cache file or an out-of-date App can make your Amazon Music stop working. If your device is incompatible with the Amazon Music App, you may have problems enjoying music from Amazon. Usually, some quick fixes can help to restore music streaming.