Amazon Flex App Not Working [year] [7 Quick Fixes]

In the past, Amazon has used UPS, USPS, FedEx, and an Amazon delivery network to deliver the millions of products the site sells every year to its customers. However, in 2015, Amazon had a new idea: Paying local drivers to deliver products in their area through the Amazon Flex app.

Amazon Flex has now become incredibly popular as drivers use their own cars and the Amazon Flex app to make deliveries when it works for them! But sometimes, the app malfunctions, making it impossible to actually deliver for Amazon. So let’s find out: Why is the Amazon Flex app not working?

Why Is the Amazon Flex App Not Working?

If the Amazon Flex app is not working, there are several reasons why: The device is not properly connected to WiFi or mobile data, the app needs to be updated or cleared, or there may be a technical issue with Amazon Flex or Amazon’s servers.

The good news is that fixing most of these problems can be done in just a few minutes! If you want to learn everything there is to know about why the Amazon Flex app is not working, as well as the 7 quick fixes to solve the issue, keep reading! It’s all right here.  

1. Restart Your Device

Whether the Amazon Flex app is not working on an iPhone or the Amazon Flex app is not working on an Android device, there is one tried and true tactic that almost always solves the issue: restarting the device!

Although it may seem too good to be true, the best way to restart any tech device is to turn it off completely for several minutes before turning it back on and trying again.

If that fixed your Amazon Flex app, you are good to go! If not, don’t worry; there are a few more solutions to try.

2. Check Your Connectivity

If you are experiencing Amazon Flex app issues, another common problem is that your device is not properly connected to a WiFi network or your phone’s mobile data network.

When using a WiFi network, it is important to ensure you have enough signal to properly run the app. On the WiFi icon on the top right corner of the device, you should see full bars. If you don’t, you may need to get closer to the WiFi router, unplug and plug back in the router, or disconnect other devices that don’t currently need to be connected.

If you are using a mobile data network on a smartphone, once again, you should check the bars to make sure you have sufficient service. Unfortunately, if your device isn’t getting enough service, there’s not much that you can do. You can only try moving into another room or location to get more service.

3. Log Out & Into Amazon Flex App

There’s also a chance that the reason the Amazon Flex app isn’t working is because of a login issue. You can always try simply logging out and logging back into the app if you are experiencing any problems; it might fix it right away!

But you also might be wondering: Why can’t I log into the Amazon Flex app? First of all, it is important to remember that you must log in to your Amazon Flex account using the same email address associated with your Amazon account.

If you are attempting to sign in with your Amazon email and the app won’t let you log in, you should ensure you are using the correct password and that the device is connected to the internet.

4. Force Stop Amazon Flex App

After attempting solutions 1-3, if the Amazon Flex app still isn’t working or you can’t sign in, you should force-stop the app.

It’s important to note that a force stop is different than simply exiting the app and reopening it, and force stopping is much more effective in solving issues within the app.

Here’s what you need to do:

  1. Open the Settings menu.
  2. Scroll the list and tap Apps, Applications, or Manage apps.
  3. Scroll the list to find Amazon Flex to force quit.
  4. Tap FORCE STOP.

5. Clear Amazon Flex Cache

Clearing the cache on the Amazon Flex app is a great way to fix any problem the app may be having. So if you are thinking, how do I clear the cache on my Amazon Flex app? We have the instructions right here!

  1. Go to the Settings menu on your device.
  2. Tap Storage.
  3. Tap Internal Storage under Device Storage.
  4. Tap Cached data.
  5. Select the Amazon Flex app.
  6. Tap OK when the box appears asking if you are sure you want to clear all app cache.

Once you have cleared the cache of the Amazon Flex app, you should restart your device again. If it is still not working properly, we have one more quick fix to try.

6. Update Amazon Flex

Although the Amazon Flex app usually works quite well, there are several common issues that users encounter.

Here are just a few that you may be experiencing:

  • Amazon Flex app not showing offers.
  • Amazon Flex videos not playing.
  • Amazon Flex app is refreshing slowly.
  • Amazon Flex app stuck on vehicle registration.

If one or several of these problems are occurring on your Amazon Flex app, the best solution is to update the app.

All apps need to be updated occasionally, but many of us simply hit the “remind me later” button when the option to update appears. When apps are not updated, they often have issues and do not run as smoothly as they could

So, to solve these issues, you need to check if the Amazon Flex app needs an update and then initiate the update.

But luckily, it will only take a few minutes, and you can follow these simple instructions:

  1. Open the Apple Store or Google Play Store app.
  2. At the top right, tap the profile icon.
  3. Tap Manage Apps & Device.
  4. Apps with an update available are labeled “Update available.”
  5. Select Amazon Flex if it is on the list.
  6. Tap Update.

After the update is finished, you should restart your device again. Hopefully, your Amazon Flex app is back in business, but if it is not, it may be a problem with Amazon’s servers and not the app itself.

7. Check Amazon Servers

If the Amazon Flex app is not working today, but it was working yesterday, it could be that the  Amazon Flex app is down because the Amazon servers are down.

Sometimes, the Amazon servers experience outages; in order to check whether it is Amazon that’s down and there is no problem with your device or the Amazon Flex app, you should navigate to a DownDetector site.

If the Amazon servers are down, unfortunately, there is nothing you can do but wait for them to come back for the Amazon Flex app to start working properly again.


If the Amazon Flex app is not working, it is either because the device you are using needs to be restarted or properly connected to the internet, the app needs to be cleared or updated, or it may be that the Amazon servers are down.