If you bought furniture from Walmart and want to return it, you need to understand Walmart’s furniture return policy.
Don’t worry; in this article, you will find all the information you need!
Walmart Furniture Return Policy
Walmart’s furniture return policy states you have 90 days from the date of purchase to return furniture. The only other requirements are that the furniture is undamaged and disassembled. You don’t need a receipt to return furniture, but you will only get store credit, not a refund.
KEY TAKEAWAYS
- You have 90 days to return furniture to Walmart.
- Walmart accepts furniture returns without a receipt, but you can only get store credit, not a full refund.
- Walmart furniture needs to be disassembled and in new condition to be returned.
Do you want to find out how long you have to return furniture to Walmart? Or whether or not you’ll need a receipt or the original packaging?
Read on to find out exactly what you need and how to return furniture to Walmart.
How Long Do You Have to Return Furniture to Walmart?
Walmart has specific return time frames for various categories of products it sells. When it comes to furniture, you have 90 days to return it to Walmart.
This includes furniture items such as :
- Chairs
- Desks
- Dressers
- TV Units
- Tables
- Beds
And essentially everything else that is considered furniture.
Can You Return Furniture to Walmart Without a Receipt?
Now, the next question consumers ask is whether or not they can return furniture to Walmart without a receipt.
Luckily, you absolutely can return furniture to Walmart without the receipt. However, it’s important to understand that you will not get a refund if you don’t have the receipt.
If you misplaced the receipt for your Walmart furniture, you need a government-issued photo ID to initiate the return.
After heading over to the customer service desk with the furniture, the associate will give you the option to exchange the piece for an identical model. Or you can opt to get store credit in the form of a Walmart gift card.
As well, if you don’t have the receipt, you should know that you will only be given the lowest value of the product. So, if it has gone on sale since you purchased it, you will not receive the full amount on the gift card.
Can You Return Furniture to Walmart Without the Box?
While Walmart’s furniture return policy is fairly lenient, there are a few restrictions to be aware of.
If you have the receipt, you can return furniture to Walmart without the box.
However, if you misplaced the receipt, you cannot return it without the box.
That being said, if the box is open or broken, but you have it, you can still return the furniture to Walmart.
The reason why you still need the box if you don’t have the receipt is that Walmart needs to ensure that the furniture was actually purchased at a Walmart store or on Walmart.com.
And the box will have a barcode that, when scanned, can confirm that it came from Walmart.
Can You Return Assembled Furniture to Walmart?
Another restriction Walmart has in place is that you cannot return assembled furniture to Walmart.
If you assembled the furniture at home, you first need to disassemble it before attempting to return it to Walmart.
You also need to ensure that you have all the parts and accessories that came with the furniture when you return it. Otherwise, the Walmart employee will deny the return.
Can You Return Furniture to Walmart That Broke During Assembling?
Walmart’s return policy states that any item which was damaged or broken upon opening can be returned for a full refund.
And fortunately, that includes furniture. So, if you brought a piece of Walmart furniture home or ordered it online and it was defective when you opened the box, you can certainly return it.
However, if you broke the furniture after it was assembled, it’s not eligible for return.
The only time when you can still return furniture to Walmart if you break it is if the piece came with a manufacturer’s warranty.
Some furniture sold at Walmart come with a warranty included, whereas, for other pieces, you will have to buy the warranty separately.
If you’re not sure whether or not your Walmart furniture is under warranty, you should call Walmart’s customer service line at 1-800-925-6278 to find out.
How to Return Furniture to Walmart Online
There are two ways to return furniture to Walmart: In a Walmart store or online by sending the furniture back through the mail.
Although, there is one important limitation to returning Walmart furniture online, which is that it cannot weigh more than 50 lbs. However, if the item weighs less than 50 lbs, you can return it online.
- Log on to your Walmart account on Walmart.com or the Walmart app.
- Navigate to your orders.
- Select the piece of furniture you wish to return.
- Select “Return by Mail.”
- Print your return label.
- Package the furniture (disassembled) in the original packaging or a safe-to-ship box.
- Make sure to include all the accessories.
- Drop it off at a USPS or FedEx location.
That’s all there is to it.
Just remember, if you bought the furniture in an actual Walmart store, you do not have the option to return it online.
These instructions only apply to purchases made on Walmart.com or the Walmart app.
Does Walmart Provide a Full Refund on Furniture Returns?
The next aspect of furniture returns to Walmart to understand is whether or not you will get a full refund.
If you have your receipt for the furniture, you will receive a full refund from Walmart on the original payment you used for the purchase.
Luckily, there are no restocking fees at Walmart!
NOTE: The only reason why you would not get a full refund is if you do not have the receipt and the item went on sale since you made your purchase.
When you initiate the return, it will take about 10 days for the refund to be returned to your account.
Sometimes, the money is visible in your account sooner than 10 days; however, it depends on your bank as to whether or not it will be available for use.
Conclusion
You have 90 days from the date of purchase to return furniture to Walmart.
If you have the receipt, you will receive a full refund on your original payment method. It usually takes 10 business days for the refund to be available in your account.
If you don’t have the receipt, don’t worry. You can still return the furniture, but you will only receive a store credit via a Walmart gift card.
In order to return furniture to Walmart, it needs to be disassembled and in new condition.
Unless, of course, it was damaged upon opening. In this case, Walmart will still offer a full refund.